Refund Policy

Our pre-check and submission fee is a flat $5 per card. This is our service fee only — each grading company's own grading fees are separate and billed to you directly. There is no upfront charge to send us your cards.

Cards we decline at pre-check are never charged the concierge fee. Once a card has been submitted to a grading company at your direction, the concierge fee for that card is non-refundable, because the service has been performed.

Fees charged by third-party grading companies (PSA, BGS, CGC, SGC, TAG, and others) are set by those companies and are non-refundable once grading has begun. Grades are determined solely by the grading company. We do not issue refunds based on the grade a card receives, as the outcome is outside our control.

All store sales are final. Store items are non-returnable and cannot be exchanged, including sealed and single collectibles, and we do not accept returns for change of mind. This is stated on every product page and in the store before you buy.

This does not affect an order we got wrong. If an item arrives damaged, arrives materially different from its listing, or is not the item you ordered, contact us within 14 days of delivery and we will replace it or refund it in full, including shipping. Please contact us before sending anything back.

Shipping charges you paid are refundable only if we cancel the order or the item arrived damaged or was sent in error. Once a shipping label has been purchased and the postage used, that shipping cost is generally non-refundable. Prepaid submission labels you buy from us may be voided for a refund only if the label has not been used; contact us before shipping if you no longer need a label you purchased.

Cards and orders in transit are handled by third-party carriers. If an item arrives damaged, or a shipment is lost or delayed, contact us promptly so we can help you document the issue and pursue a carrier claim where applicable. We are not responsible for losses caused by carriers, and we strongly recommend insured, trackable shipping for anything you send to us.

To request a refund or start a return, email info@gradedinvestors.app with your order or submission number and a description of the issue. Please contact us before shipping anything back. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.